Last Updated: January 1 2026

 

 

Welcome to The Airtafae Collection. Please read our Shipping & Returns Policy to understand how we manage these processes.
 

Shipping Method & Delivery Time

All orders are shipped using USPS Standard Shipping.

• Estimated delivery time is 2–10 business days

• Business days exclude weekends and federal holidays

• Delivery times are estimates and are not guaranteed

Shipping Rates

• Flat-rate shipping: $12

• FREE standard shipping on orders over $500

• Shipping fees are calculated before taxes and discounts (if applicable)

Signature Required

• All packages require a signature upon delivery

• Customers are responsible for ensuring someone is available to sign for the package

• We are not responsible for delays or returned packages due to missed delivery attempts

Shipping Restrictions

• We do not ship internationally

• We do not ship to P.O. Boxes

• Orders must be shipped to a valid U.S. residential or commercial street address

Order Processing

• Orders are processed within 1–14 business days

• Once your order ships, you will receive a confirmation email with tracking information

• We are not responsible for shipping delays caused by USPS, weather conditions, or other circumstances beyond our control

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Return & Exchange Policy

Return Eligibility

• Return requests must be made within 2 days of delivery

• Items must be unused, unworn, and in original condition

• Items must be returned with original packaging, tags, and accessories

Non-Returnable Items

The following items are final sale and non-returnable:

• Final sale items

• Clearance or discounted items

• Gift cards

• Items showing signs of wear, damage, or alteration

Return Process

1. Contact customer support to request return authorization

2. Approved returns must be shipped within 2 days of approval

3. Customers are responsible for return shipping costs

4. We recommend using a trackable shipping service, as we are not responsible for lost return packages

Refunds

• Refunds are processed within 5–7 business days after inspection

• Refunds are issued to the original payment method

• Original shipping and handling fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery

• Include photos and order details

• A replacement or refund will be issued at no additional cost